Refund Policy
1. 14-day, no-questions-asked refund
If NoteHaul is not right for you, you can request a full refund within 14 days of your purchase date. You do not have to justify the request. "No questions asked" means we will not make you explain yourself, argue with you, or ask you to prove that something was broken.
The refund window starts on the date of purchase as recorded by Creem, our payment provider and Merchant of Record.
2. How to request a refund
Send an email to:
support@notehaul.yuemishuma.com
Please include:
- Your order ID (from your Creem purchase confirmation email — this is the fastest way for us to find the payment)
- The email address you used at checkout (if it differs from the one you are writing from)
- Optionally, a one-line note about what went wrong — helpful, but never required
You do not need to provide meeting content, transcripts, or any export files to get a refund. Please do not send them.
What happens next:
- We confirm receipt of your request as soon as we are able.
- We initiate the refund through Creem.
- Creem returns the payment to your original payment method. Creem controls the processing time; timing depends on your bank or card issuer and is outside our control.
- We deactivate the license key associated with the refunded order.
3. Refunds are processed through Creem
NoteHaul's checkout is operated by Creem, acting as Merchant of Record. Creem processes the original payment and issues the refund back to the original payment method. Because Creem is the Merchant of Record, the refund appears from Creem on your statement, and Creem's own terms and policies apply to the payment transaction itself.
We can only refund to the original payment method. We cannot send refunds by any other channel, and we cannot refund to a different card, account, or person.
4. License deactivation on refund
When a refund is issued, the associated license key is deactivated. The extension will no longer activate with that key, and continued use of the paid features after a refund is not permitted under the Terms of Service. Exported files that you already created remain yours and remain on your machine — we have no way to reach them, and we would not want one. Deactivation affects the license, not your exports.
5. After the 14-day window
Requests made after 14 days from the purchase date are outside this policy and are not guaranteed. That said, if something is genuinely broken on our side — for example, the extension cannot activate at all — write to us anyway and describe what happened. We would rather look at a real problem than hide behind a date. Any refund granted after the window is at our discretion and does not create an obligation to grant others.
6. Statutory rights are not affected
Nothing in this policy limits any refund or cancellation right you may have under the mandatory consumer law of your place of residence. Where such law gives you a longer period or a stronger right than this policy does, that law prevails. Some jurisdictions also give consumers a right of withdrawal for digital content; where that applies, we honor it.
7. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase is the version that applies to that purchase. Material changes will be reflected by updating the "Effective date" above.
8. Contact
Refund requests and any questions about this policy: